When it comes to distribution, SFW’s key to success is not just providing products and prices. It’s about providing you with the specialist sales and technical advice you need when you’re selling.
We are PRODUCT EXPERTS as well as SECTOR EXPERTS.
We provide a consultative approach to your business; for customers of all sizes.
We work closely with our vendors to deliver the best commercial advantages for our retailers’ business.
Promotional awareness & new technologies education is part of our standard mix – ensuring that we always offer the best solution for your customer.
The SFW business development and field sales managers work closely with our partners and customers to ensure the targeted propositions for both.
Our team of specialists can help to qualify large opportunities, facilitate customer engagement and help with on-site and end user demonstrations.
Customer is king
We never take our customers for granted. Ease of doing business and providing an excellent customer service is of paramount importance to us – that is how we maintain excellent repetition and retention.
Our dedicated customer service team can help you resolve any query you may have from deliveries and invoicing to your online experience.
At all times, we strive to be accessible, flexible and aware of the needs of our customers – and to constantly improve and enhance the services we provide.
Our customer service team can help you with:
- General Queries
- Delivery Services
- Returning Goods
- Invoice Enquiries
- Credit and Payment